Debt Recovery

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A fast, efficient and cost effective debt recovery service.

Meet Debt Recovery Manager, Ailsa Fairchild:



Debt Recovery Charges

We have offices in Ashford, Canterbury and Herne Bay. Our comprehensive and cost effective business debt recovery service includes dealing with:

  • Unpaid commercial invoices
  • Unpaid debts
  • Tenant arrears
  • Former/missing tenant arrears
  • Tracing and Status Reports
  • High Court enforcement referrals
  • Attachment of Earnings Orders
  • Insolvency
  • Charging Orders
  • Employment Status Reports
  • Other forms of debt recovery

Debt Recovery

For taking your instructions and sending a Letter of Claim (and Reply Form where appropriate) we charge £9.50 plus VAT. Our clients range from larger companies with credit managers who need a debt recovery service, to individuals and smaller businesses that just do not have the time or sometimes knowledge to chase unpaid bills, whether through the Courts or not.

Our fully computerised but personal service offers a speedy and cost effective means of recovering debts at all levels.

Step 1: Provide us with a copy of your outstanding invoice(s) or statement of account with full contact details of the debtor, details of the debt owed and how it arose. We send a Letter of Claim (and, if appropriate, a Reply Form) requesting payment within either 7 or (in the case of individual/sole trader debtors) 30 days, warning of Court proceedings in the event of non-payment.  Often this alone will result in payment.

Step 2: If, at the end of the stipulated period, payment has not been made or a suitable repayment plan has not been agreed, we will advise you of the options available to you and their associated costs. It should be noted that the majority of costs are recoverable from the debtor.

Step 3: If Court proceedings are commenced we will apply for judgment as appropriate and advise you regarding suitable enforcement steps.  If a Defence is submitted we will advise you of its merits and the most cost effective way to proceed.   You will be consulted at each stage.

For taking your instructions and sending a Letter of Claim (and Reply Form where appropriate) we charge £9.50 plus VAT.

Debt Recovery Protocol

From 1 October 2017 the Debt Recovery Protocol applies to any business claiming payment of a debt from an individual/sole trader. The Protocol provides that certain information must be given to the debtor in the Letter of Demand and invites the debtor to complete a Reply Form and Financial Statement (see Annexes 1 & 2) within 30 days . If no Reply is received from the debtor within 30 days, Court proceedings can be commenced.  If the debtor responds within 30 days asking for further information, Court proceedings cannot be commenced until 30 days after the information has been provided. 

The Protocol does not apply to business to business debts.

The Protocol is to encourage  the parties to make every effort to resolve the claim without the need for Court proceedings.

Court Proceedings

You have no obligation to issue Court proceedings.  If proceedings are taken and defended, we will guide you through the legal process. 

You are best placed to decide whether or not the debtor is able to pay or simply unwilling and we encourage you to inform us of your thoughts from the outset.   Where a genuine dispute is foreseen or emerges, or you instruct us to enter into correspondence with the debtor, we will handle the case and fees will be charged on a time basis.

Free Debt Recovery Quotation

Contact Ailsa Fairchild, our Debt Recovery Manager, who will be happy to discuss our service in more detail and provide an initial quotation. We look forward to hearing from you.

Please see our Debt Recovery Charges information sheet for further details of our charges and the work we undertake.


Commitment Without Compromise