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This site is operated by Girlings Solicitors. Girlings Solicitors LLP is a limited liability partnership registered in England and Wales under number OC 385116. Its registered office is 16 Rose Lane, Canterbury, CT1 2UR.

A full list of the members of Girlings Solicitors LLP is available at our Canterbury office. Girlings Solicitors LLP trades under the name of Girlings Solicitors. References on this site to “Girlings Solicitors”, “we”, “our”, “our firm”, “the firm” and “us” include Girlings Solicitors LLP. We use the word “partner” to refer to a member of the LLP or to an employee of equivalent status. Girlings Solicitors is authorised and regulated by the Financial Conduct Authority. It is also authorised and regulated by the Solicitors Regulation Authority and its registration number is 614527.

Our Terms of Business

A copy of our Terms of Business, outlining the general terms and conditions under which Girlings Solicitors acts for its clients, is available on request.


We endeavour to provide you with the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you wish to complain to the Legal Ombudsman, generally you should do so within six months of the date of our final response to your complaint; and no later than one year from act/omission, or no later than one year from when the complainant should reasonably have known there was cause for complaint.

For more information about the Legal Ombudsman please visit or T: 0300 555 0333 between 9am to 5pm or E: or write to Legal Ombudsman PO Box 6167, Slough SL1 0EH.

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our site). Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Accessing our site does not establish the relationship of solicitor and client. Do not send confidential information to us until we have agreed to act as your solicitors, as before then we will be unable to protect such information from disclosure.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary, guides and other materials posted on our site are not intended to amount to advice on which reliance should be placed. They are not exhaustive nor intended to address every aspect of the matters they deal with and are often derived from independent primary sources. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. No decision to act or refrain from acting in a particular situation should be taken before specific advice has been obtained from a suitably qualified person after reference to any relevant primary source of information.

Site changes

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Links to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Disputes and governing law

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, these terms or the use of our website or its content. These terms, and any dispute or claim arising out of or in connection with them, the use of our website or its content (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.