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Terms & Conditions

Commercial Law

Meet Chris Brightling

It is important for any business to ensure it has suitable terms and conditions in place when dealing with other businesses or individual consumers.

Having such protection can reduce the time and costs spent in dealing with complaints and issues that will otherwise be taking away from the profitability of your business. We are able to advise and assist you and your business in putting together terms and conditions that will not only protect your business from a legal point of view but are also commercially practical and straightforward to implement in the day-to-day running of your business affairs.

Trading terms and conditions for the supply of goods, services and or digital content

A business’ terms and conditions are essential in terms of communicating to customers, how you will conduct business together, as well as assisting in reducing the frequency of disputes. Here at Girlings, our commercial team assists a range of clients both nationally and internationally and from varying industries, in putting together their trading terms and conditions.

Website terms and conditions, privacy policies and cookie policies

For any online business looking to supply goods and/or services, it is essential that your website clearly sets out the legal rights and obligations between you and its visitors. At Girlings, we have the knowledge and expertise to assist you in putting together the necessary terms and conditions and policies that will govern the use of your business’ website, together with the terms upon which businesses and consumers transact with your business through it.

Prize draw and competition terms and conditions

Where your business is looking to run a prize draw or competition, there are a range of rules and regulations controlling both the content and administration of such prize promotions. Our commercial team is able to advise and assist you with putting in place appropriate terms and conditions that set out key requirements such as how to enter the competition, whether an applicant is eligible to enter, together with how entrants are able to win.

For further advice, please contact a member of our Commercial Law team. Girlings has offices in Canterbury, Ashford and Herne Bay.

Our Experts

Chris Brightling

Head of Department
Corporate, Banking & Finance; Commercial Law

Jonathan Masucci

Corporate, Banking & Finance; Commercial Law

Caroline Armitage

Consultant Solicitor
Corporate, Banking & Finance; Commercial Law

Elesha Bradford

Assistant Solicitor
Corporate, Banking & Finance; Commercial Law

Sarah Karam

Assistant Solicitor
Corporate, Banking & Finance; Commercial Law

Jessie Cloughley

Trainee Solicitor
Corporate, Banking & Finance; Commercial Law

Related Pages



How often should we renew our standard terms and conditions?

There is no set rule of thumb for how often your business’s Ts&Cs should be updated. However, they should be reviewed regularly to ensure that they still conform with your business’s practice. Ultimately, your terms and conditions are relied upon whenever a customer has a problem and so they should be up to date and fully understood by all your sales staff.

The Consumer Rights Act 2015 (CRA) was the final stage of the government’s overhaul of consumer law and most of its provisions have now been in force since 1 October 2015. The CRA has sought to both consolidate and update this area of law, giving consumers clearer and better protection. Major changes have been introduced by the CRA in relation to consumer contracts for goods, services and digital content and unfair terms.

There are also a number of trigger events within your business that would warrant your Ts&Cs being updated such as a change in your product or services offering, the commencement of online sales or a change in your customer base, for example, selling to both businesses and individual consumers.


Chris and the team were absoutely brilliant. This is the first time I have sold a business and Chris made a complicated process simple! The process was far more complicated than it should have been and Chris worked tirelessly to drive this forwards to the agreed completion date. I could not have asked for more than what he and the team delivered for me and with very reasonable fees.
Katie Aldred