There is no set rule of thumb for how often your business’s Ts&Cs should be updated. However, they should be reviewed regularly to ensure that they still conform with your business’s practice. Ultimately, your terms and conditions are relied upon whenever a customer has a problem and so they should be up to date and fully understood by all your sales staff.

The Consumer Rights Act 2015 (CRA) was the final stage of the government’s overhaul of consumer law and most of its provisions have now been in force since 1 October 2015. The CRA has sought to both consolidate and update this area of law, giving consumers clearer and better protection. Major changes have been introduced by the CRA in relation to consumer contracts for goods, services and digital content and unfair terms.

There are also a number of trigger events within your business that would warrant your Ts&Cs being updated such as a change in your product or services offering, the commencement of online sales or a change in your customer base, for example, selling to both businesses and individual consumers.