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About

At Girlings we place the highest value on client care and the quality of our service and as one of Kent’s leading law firms, we are here to make it easy for you to manage your legal affairs.

We have been successfully doing this for commercial, family and individual clients since 1881. We work with clients from across the UK and remain proud of our roots in Kent with offices in Ashford, Canterbury and Herne Bay. Our sister company, no-win no-fee specialist Girlings Personal Injury claims, is also based in Canterbury. In addition, Girlings Europe, our alliance with respected firms BBDR in France and Crivit & Persyn in Belgium, provides advice for clients with cross-border interests.

Making you feel welcome and at your ease is a cornerstone of our culture. Our legal advisers are experienced specialists in their field who listen to what you say and provide a solution tailored to your specific needs. You only pay for the advice you need and there are no hidden costs.

Our purpose as a law firm is built on positive values which include excellence, trust, mutual respect, and caring for the people we work for and with. We build strong relationships with our clients and have worked with many of them for a long time.

Lawyers are sometimes accused of being traditional, stuffy and too slow to adapt. At Girlings we embrace change and are quick to adapt to meet the needs of our clients.

Contact us today for some expert, friendly advice.

Girlings Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority under registration number 614527.

Our history

Our story starts in 1881 from humble beginnings with an office in Margate, set up by sole practitioner, Walter Hills. Girlings is now one of the oldest and largest law firms in Kent with its head office in Canterbury and other offices in Ashford and Herne Bay. The growth in the size of the Firm to one of the leading solicitors in Kent has been mainly by its own organic growth, however along the way a number of well-respected firms have also been acquired strategically.

It was not until 1944 that the Girlings' name first appeared over the door. Two generations of Girlings have since worked at the Firm with Tony Girling who retired in 2000 achieving national recognition as a former President of the Law Society, a High Court Costs Assessor, a founder member of the Supreme Court Costs Office Practitioners Group and an acknowledged authority on costs, funding and client care problems.

Transparency in price and service

The Solicitors Regulatory Authority (SRA) Transparency Rules came into effect in December 2018. The rules require legal firms to publish the fees, associated costs and typical timescales for matters for certain service areas and details can be found on the following pages:

Personal Law

Business Law

  • Debt Recovery (up to £100,000) - see Our Fees
  • Please see information on Employment Tribunals - Fees & Timescales in link above.
Complaints procedure

We endeavour to provide you with the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full Complaints Policy here.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and no more than six years from the date of act/omission or no more than three years from when you should reasonably have known there was cause for complaint.

For more information about the Legal Ombudsman please visit www.legalombudsman.org.uk or T: 0300 555 0333 between 9am to 5pm or E: enquiries@legalombudsman.org.uk or write to Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

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