Debt Recovery - Personal

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Service starts at £9.50 plus VAT.

Debt Recovery Charges

We have offices in Ashford, Canterbury and Herne Bay and can help you recover unpaid debts and deal with issues such as:

  • Unpaid invoices
  • Unpaid debts
  • Tenant arrears
  • Former/missing tenant arrears
  • Track and tracing services
  • Insolvency
  • High Court enforcement referrals
  • Attachment of Earnings Orders
  • Charging Orders
  • Employment Status Reports
  • Other forms of debt recovery

Business Debt Recovery

With effect from 1 October 2017 the Debt Recovery Protocol applies to any business claiming payment of a debt from an individual or sole trader. It does not apply to business to business debts.  If you are a business and owed money by an individual or sole trader, please refer to our Business Debt Recovery section. 

Debt Recovery

For taking instructions and sending a Letter of Claim we charge £9.50 plus VAT. Our fully computerised but personal service offers a speedy and cost effective means of recovering debts at all levels through three straightforward steps:

Step 1: This step alone will often result in payment.  Provide us with a copy of your outstanding invoice(s) or statement of account with full contact details of the debtor, details of the debt owed and how it arose. We send a Letter of Claim requesting payment within 7 days, warning of Court proceedings in the event of non-payment. 

Step 2: The majority of costs are normally  recoverable from the debtor.  If, at the end of the 7 day period, payment has not been made or a suitable repayment plan has not been agreed, we will advise you of the options available to you and their associated costs.

Step 3: If Court proceedings are commenced we will apply for judgment as appropriate and advise you regarding suitable enforcement steps.  If a Defence is submitted we will advise you of its merits and the most cost effective way to proceed.   You will be consulted at each stage.

Court Proceedings

It is important to remember that you do not need to issue Court proceedings.  If proceedings are taken and defended, we can help guide you through the legal process. 

You are best placed to decide whether or not the debtor is able to pay or simply unwilling and we encourage you to inform us of your thoughts from the outset.   Where a genuine dispute is foreseen or emerges, or you instruct us to enter into correspondence with the debtor, we will handle the case and fees will be charged on a time basis.

For taking instructions and sending a Letter of Claim we charge £9.50 plus VAT.

Free Debt Recovery Quotation

Contact our Debt Recovery Manager, Josh Lowe, today to discuss our service in more detail and get an initial quotation. We look forward to hearing from you.

Please see our Debt Recovery Charges information sheet for further details of our charges and the work we undertake.




Commitment Without Compromise