Joanne has been a tower of strength at a difficult time. My father died last year and had communicated very little regarding his financial affairs. The complexities proved more challenging than Joanne had anticipated, when we first had a face to face meeting in the Canterbury office. Joanne’s manner is calm and reassuring and I had complete confidence in her. Due to the fact I live in Newcastle all subsequent correspondence was done by e-mail and post. There were many issues to resolve and some days there were multiple e-mail exchanges. All matters were quickly attended to and dealt with expeditiously. I am very grateful to Joanne for her professional services and can strongly recommend her to future prospective clients.